What are the primary advantages of choosing co-location over an on-premise server room?
Co-location provides enterprise-grade power redundancy, cooling, and physical security that is prohibitively expensive to build on-premise. It allows you to maintain full ownership of your hardware while leveraging a Tier-certified environment designed for 100% uptime.
How do you ensure the physical security of our hosted hardware?
Our facility features a multi-tiered security protocol, including 24/7 on-site personnel, biometric access scanners at every entry point, and constant video monitoring. Only authorised personnel are permitted in the rack area, ensuring your assets are protected at all times.
What happens during a major power outage or grid failure?
Sona’s data centre utilises N+1 redundant power systems. In the event of a grid failure, our UPS (Uninterruptible Power Supply) systems take over instantly, followed by high-capacity on-site generators that can power the facility indefinitely, ensuring your business remains online.
Can we increase our rack space or power density as our needs evolve?
Yes. We offer modular scalability. You can start with a fraction of a rack and seamlessly expand into full racks or private cages without the need for complex migrations or network re-addressing.
Is remote technical support available if we cannot be on-site?
Absolutely. We provide 24/7 "Remote Hands" services. Our certified on-site technicians can perform hardware reboots, cable swaps, and equipment installations on your behalf, reducing your need for travel and on-site staff.
