In simple terms, Direct Routing for Microsoft Teams enables external calling from Microsoft Teams users to place and receive calls directly from the platform. Direct Routing allows organizations to select a third-party service provider, like Sona to provide voice lines to their Office 365 Tenant, enabling them to use Microsoft Teams to make and receive calls.

Sona offers SBCs support of Direct Routing for individual enterprise Teams tenants, as well as for multi-tenancy scenarios (hosted service provider model) In both cases, Sona SBCs can be deployed as virtualized or cloud-native solutions in private (e.g. VMWare, KVM) or public clouds (e.g. Azure and AWS), or as on-premises appliances.


Direct Routing enables companies to future proof their communications, helps to bolster productivity and ultimately save money in the long run. Sona can set this up within minutes so you don’t have to and concentrate more in customer acquisition.

Lets you externally place phone calls within Teams
Makes external collaboration easy
Creates a single point of access
Centralises information
Better productivity and collaboration

Purchase global numbers from local locations

HD quality callings which provides analytics and data

24/7 support

Want to know more?

Get in touch today.